Elements Collaboration Protection
製品サポート
製品ライフサイクルポリシー
製品のサポートは様々な理由で終了します。その理由には、需要の変化、技術革新、競争環境の変化などが含まれますが、単に時間の経過とともに製品が成熟し、新しい製品に取って代わられる場合もあります。
これは製品ライフサイクルの一部として重要なものですが、私たちは製品のサポート終了がお客様の環境内のWithSecure製品にどのような影響を与えるかを懸念する声が多いことを認識しています。
このことを念頭に置き、お客様が製品のサポート終了に適切に対応し、代替製品およびソリューションへの移行を支援するためにWithSecureがどのような役割を担えるかを理解していただくために、EOL（End of Life）ポリシーを定めました。
The threat landscape is constantly evolving, which also means changes in the protection offered by WithSecure. Old products cannot respond to all the current threats.
Security fixes and non-security fixes are not provided for unsupported product versions. Virus definition updates are not tested with End-of-Lifed products. This may decrease the protection capability and reliability of old products, causing, for example, the malfunctioning of the product, conflicts with third party software, false positives and negatives.
This solution was formerly known as WithSecure Elements for Microsoft 365
Product version support
WithSecure™ Elements Collaboration Protection is a Cloud service managed by administrators using the service Management Portal, which has no user-visible versioning. WithSecure carries the responsibility for keeping the portal up to date with the latest and greatest features, improvements, bug fixes, and security patches.
New features and updates
WithSecure™ is responsible for maintaining the Elements Collaboration Protection Security Center and all the related backend services. The Security Center receives regular new features and updates and no Customer action is required to apply these. The change log provides information about the changes such as new features, improvements to existing features, and bug fixes.
End-of-life communication policy
WithSecure™ makes end-of-life product announcements on the End-of-Life Announcements page. We encourage users to visit this site regularly as it contains useful information regarding WithSecure™'s end-of-life program.
To inform partners and customers well in advance of an approaching end-of-life milestone, WithSecure™ sends an electronic notification respectively 180 days and 90 days prior to a product end of life.
Change policy
WithSecure™ reserves the right to change this policy without prior notice, in which case the new policy will be made available to partners and customers on the supported products page.